Home
Overview
Feedback
Quick Tour
FAQ
 
 
 
Login
 
Click here to check your activation status
Contact Us at 100 or our Account Executives.

FAQ

  1. What is SmartPIN?
  2. What are the benefits of subscribing to SmartPIN?
  3. What are the differences between SmartPIN and other budget calls or VoIP service?
  4. Who is eligible to subscribe to the service?
  5. How to subscribe to SmartPIN?
  6. Can I subscribe to SmartPIN if I’m using OLNOs Fixed Line?
  7. What is the minimum subscription period for the service?
  8. How do I check my registration status?
  9. How do I use the service?
  10. How does SmartPIN service work?
  11. Can I interrupt the Interactive Voice prompt (IVR) if I already know the full steps in sequential order?
  12. When I key-in my PIN, I received a voice prompt “invalid PIN”, what should I do?
  13. After keying-in my destination number, I received a voice prompt “invalid destination number”, what should I do?
  14. Is there any monthly rental to be paid?
  15. How much is the call charges?
  16. Is there any deposit?
  17. How long is the activation time upon application?
  18. Could SmartPIN be used for access to Internet short code, 600 services, operator assisted services, emergency calls?
  19. Is there any auto dialer or other equipment need to be installed at my premise?
  20. Is there any PIN required before making any calls?
  21. How does the PIN function? Is it tagged with the telephone number?
  22. Can I use my PIN at other telephone number that is not registered?
  23. Can I assign my PIN to a telephone number that belongs to different Account Number?
  24. Who should I contact should I forget my PIN?
  25. Who is Corporate Administrator?
  26. Can I change my PIN?
  27. Is there any limitation for each company in creating/producing PINs?
  28. Is there any need to re-configure my PABX?
  29. Does the quality of SmartPIN the same with normal PSTN quality?
  30. Can I track the usage of each PIN?
  31. Can I set a credit limit to a particular PIN?
  32. Can I restrict a particular SmartPIN assigned to a specific phone number with limited access to certain call destination category only?
  33. Can I send fax via SmartPIN?
  34. How will I be billed?
  35. What will I see in my first month bill? Do I need to pay stamp duty, service tax, advance rental & value added services subscription fee?
  36. Currently, I subscribe to Smart Call Plan. Can I register for SmartPIN?
  37. Can I terminate the service? Any penalty upon termination?
  38. When will the termination be effective?
  39. Whom do I contact if I have any problem regarding to SmartPIN service?
  40. What type of browser that can support SmartPIN web?


1.
What is SmartPIN? top
SmartPIN is a value added service for business telephony customer to control their telephony cost. This value added service is offered when the customer subscribes to TM Smart Call.

2.
What are the benefits of subscribing to SmartPIN? top
The benefits of subscribing SmartPIN service are as below:
  • Only authorised user who has PIN can make call
  • Able to control different class of service e.g. PIN A can only make STD call only
  • Call detail record will be captured by individual PIN/User
  • Able to print the itemized bill by user name/employee
  • Able to set credit limit for each staff
  • Able to view call analysis report via web

3.
What are the differences between SmartPIN and other budget calls or VoIP service? top
The differences between SmartPIN and other budget calls or VOIP service are as per table below:

PIN ID Control different class of service CDR per individual pin/user Call limit Customized bill Call analysis via web
SmartPIN Yes Yes Yes Yes (limit as per PIN ID) Yes Yes
Operator 1 Yes No Yes No Yes No
Operator 2 Yes Yes Yes Yes (Limit as per company account only) Yes No

4.
Who is eligible to subscribe to the service? top
Only TM Smart Call Plan subscribers are eligible to SmartPIN service.

5.
How to subscribe to SmartPIN? top
SmartPIN can be subscribed through appointed TM Smart call partners

6.
Can I subscribe to SmartPIN if I’m using OLNOs Fixed Line? top
No. To subscribe to SmartPIN you must be a TM Fixed line subscriber.

7.
What is the minimum subscription period for the service? top
There is NO minimum subscription period for this service. Customer may remove or change their call plan at any time.

8.
How do I check my registration status? top
Go to the main web page www.tmsmartpin.com.my , click on “Click here to check your activation status” button and key-in the phone number that has been registered. The system will notify you if the number has been activated.

9.
How do I use the service? top
First of all, you must have a PIN. You can make calls via the telephone number registered with your PIN.

10.
How does SmartPIN service work? top
  1. Use telephone number that is registered with SmartPIN. If telephone number is not registered with SmartPIN, system will automatically disconnect.
  2. Call to SmartPIN access number 1-800-88-8677
  3. System will prompt you to enter 6 digits PIN
  4. System will prompt you to enter full destination number including area code (eg:0322405678)
  5. You will be connected when the authentication process is complete

11.
Can I interrupt the Interactive Voice prompt (IVR) if I already know the full steps in sequential order? top
Yes, you can do that provided you know the IVR sequence.

12.
When I key-in my PIN, I received a voice prompt “invalid PIN”, what should I do? top
Most probably you have keyed-in a wrong PIN or the phone line that you are using has not been assigned with your PIN. Please check with your Corporate Administrator to confirm your PIN profile.

13.
After keying-in my destination number, I received a voice prompt “invalid destination number”, what should I do? top
In general SmartPIN allows calls to STD, mobile and IDD numbers only. Please ensure you have keyed-in the correct destination number with area code or country code accordingly.

14.
Is there any monthly rental to be paid? top
No. There is no monthly rental imposed on this SmartPIN service. You only need to pay current monthly fee for the fixed line.

15.
How much is the call charges? top
The usage charges are based on attractive flat rate. Depending on the destination number whether STD, IDD or Mobile.

16.
Is there any deposit? top
NO deposit will be imposed on SmartPIN service. Deposit will be imposed for normal fixed line.


17.
How long is the activation time upon application? top
Normally the activation will take about 2 days (48 hours) upon the approval of application.

18.
Could SmartPIN be used for access to Internet short code, 600 services, operator assisted services, emergency calls? top
No. SmartPIN can’t be used to access to Internet short code, 600 services, operator assisted services, emergency calls. Customers have to dial as per normal procedure to access the above numbers.

19.
Is there any auto dialer or other equipment need to be installed at my premise? top
No. Auto dialer or other equipment is not required to be installed at customer premise.

20.
Is there any PIN required before making any calls? top
Yes. PIN is required before making any calls.

21.
How does the PIN function? Is it tagged with the telephone number? top
PIN is assigned to the individual user. One PIN can be tagged to one or many service numbers on the condition that the service number is registered to SmartPIN service.

22.
Can I use my PIN at other telephone number that is not registered? top
No. Only for phone number that has been registered with SmartPIN service.

23.
Can I assign my PIN to a telephone number that belongs to different Account Number? top
No. Currently PIN can only be assigned to telephone numbers under the same Account Number.

24.
Who should I contact should I forget my PIN? top
Please contact your corporate admin.

25.
Who is Corporate Administrator? top
Corporate Administrator is the individual or staff of a company (which subscribed to SmartPIN) assigned to maintain and manage the SmartPIN account of the company.

26.
Can I change my PIN? top
No. User cannot change the PIN. Should they need to change the PIN, they have to contact corporate admin to delete the earlier PIN and create a new PIN.

27.
Is there any limitation for each company in creating/producing PINs? top
No limitation for each company to create/produce PINs as long as the telephone number tagged to the PIN is registered to SmartPIN service.

28.
Is there any need to re-configure my PABX? top
No reconfiguration is required at PABX. Kindly contact your PABX provider or Smart Call Partner for PABX re-configuration (if required).

29.
Does the quality of SmartPIN the same with normal PSTN quality? top
Yes. The quality of SmartPIN is the same as normal PSTN quality.

30.
Can I track the usage of each PIN? top
Yes. Report is available to track traffic summary by specific date and time, specific phone/PIN and destination type.

31.
Can I set a credit limit to a particular PIN? top
You can do that as a Corporate Administrator. You can assign specific PIN or a group of PIN with credit limits for every month. If the user reaches the set limit, you can increase the amount accordingly.

Log in to SmartPIN website at www.tmsmartpin.com.my

Under Service Management ->PIN Maintenance -> select PIN number or show all and then select particular PIN -> click Go -> see Credit Limit or Additional Credit.


32.
Can I restrict a particular SmartPIN assigned to a specific phone number with limited access to certain call destination category only? top
Yes. You can do that as a Corporate Administrator.

Log in to SmartPIN website at www.tmsmartpin.com.my

Under Service Management ->PIN Maintenance -> select PIN number or show all and then select particular PIN -> click Go -> see Service Number granted and Call Control.


33.
Can I send fax via SmartPIN? top
Yes. Provided that the fax machine has speaker capability/features.

34.
How will I be billed? top
You will receive “Bil Telefon dan Multimedia” as usual.

35.
What will I see in my first month bill? Do I need to pay stamp duty, service tax, advance rental & value added services subscription fee? top
You will receive the normal “Bil Telefon dan Multimedia”. SmartPIN header will be displayed under one of the call descriptions. No additional payment is required except for the usage.

36.
Currently, I subscribe to Smart Call Plan. Can I register for SmartPIN? top
Yes, you have to register for Smart Call first before you can register with Smart PIN.

37.
Can I terminate the service? Any penalty upon termination? top
Yes. You can terminate this service by giving a written notice to the SmartCall partner. No penalty will be imposed upon service termination.

38.
When will the termination be effective? top
The termination becomes effective when SmartPIN service is being terminated in our system. Normal lead-time is 3 working days.

39.
Whom do I contact if I have any problem regarding to SmartPIN service? top
Please contact 100 or your SmartCall partner.

40.
What type of browser that can support SmartPIN web? top
SmartPIN web is supported by Internet Explorer 6.0 and above as well as Mozilla Firefox version 2.0 and above.